Questions?
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Everything you need to know about SKÖ gear, waterproof performance, shipping, returns, warranty coverage, and care.
Start here.
Whether you're deciding which gear is right for your next adventure or already have SKÖ gear in hand, these are the questions we hear most often.
Products &
waterproofing.
Understanding waterproof protection starts with knowing what your gear was actually designed to handle.
Is the SKÖ Waterproof Crossbody actually waterproof?
Yes. The SKÖ Waterproof Crossbody is designed for waterproof and submersible protection when the waterproof zipper is fully closed and properly sealed.
What does IP68 mean?
IP ratings describe protection against solids and water. The Crossbody carries an IP68 rating and is designed for situations where ordinary water-resistant bags are not enough.
Always fully close and seal the zipper before exposing the bag to water.
Can I completely submerge the Crossbody?
The Crossbody is designed for submersible protection when properly sealed. Before entering the water, make sure the zipper is completely closed with no opening remaining at the end of the zipper track.
Can I use it for scuba diving?
The Crossbody is designed for waterproof and submersible use, but SKÖ does not currently publish a scuba-diving depth or pressure rating for the bag. It should not be treated as pressure-rated scuba equipment.
Why does the waterproof zipper feel firm?
A sealing waterproof zipper can feel firmer than the zipper on an ordinary bag because the closure is part of the waterproof barrier.
Keep the zipper clean, operate it carefully, and use the included zipper lubricant as needed.
What fits inside the Waterproof Crossbody?
The Crossbody has approximately 1.14 liters of capacity and measures about 7.5 × 4.7 × 2 inches. It's designed around small essentials such as a phone, wallet, keys, sunglasses, passport, and similar everyday items.
Exact fit depends on the size and combination of the items you're carrying.
Orders &
shipping.
What to expect after placing an order with SKÖ.
Do you offer free shipping?
Yes. Free standard U.S. shipping is included on every order with no minimum purchase required.
How quickly will my order ship?
Orders typically ship within 1–3 business days. Transit time after shipment will depend on the destination and shipping service.
Where can I find the full shipping policy?
You can review the latest shipping terms on our Shipping Policy page.
View Shipping Policy →I need help with an existing order. What should I send you?
Contact our support team and include your order number along with a short description of what you need help with. That gives us the information needed to locate your order quickly.
Contact SKÖ Support →
Returns &
warranty.
Straightforward support before and after your adventure.
Can I return my order?
Unused items may be returned within 30 days of delivery. Review our Returns and Refunds Policy for the complete eligibility requirements and current return instructions.
View Returns & Refunds Policy →Does SKÖ gear have a warranty?
Eligible SKÖ gear is backed by our Limited Lifetime Warranty against manufacturing defects in materials and workmanship for as long as the original purchaser owns the product.
View Limited Lifetime Warranty →What does the warranty cover?
The warranty covers qualifying manufacturing defects in materials or workmanship. Normal wear and tear, misuse, neglect, accidents, unauthorized modifications, and cosmetic changes that do not affect function are not covered.
How do I submit a warranty claim?
Email info@skogear.com with your name, email address, proof of purchase, product name, a description of the issue, and clear photos or video showing the problem.
Email SKÖ Support →How quickly will I hear back about a warranty claim?
Our team typically responds to complete warranty claim submissions within 2–3 business days.
Care &
use.
A little maintenance helps waterproof gear keep doing what it was built to do.
What should I check before putting my bag in the water?
Check that the zipper and sealing surfaces are clean, then fully close the waterproof zipper before exposure to water. Do not leave even a small opening at the end of the zipper track.
Should I rinse my gear after saltwater use?
Yes. After ocean or saltwater use, rinse the bag, zipper, strap, and hardware with fresh water to remove salt and residue. Allow the gear to dry before storing it.
How should I care for the waterproof zipper?
Keep the zipper track clean and free of sand, dirt, salt, and other debris. Use the included zipper lubricant as needed and avoid forcing the slider if something is obstructing the track.
Can sand and dirt affect the seal?
Debris around a waterproof closure can interfere with proper sealing. Clean the zipper and sealing surfaces before closing the bag, especially after beach, canyon, or other dusty use.
Where can I learn more about waterproof gear?
Our Guides cover waterproofing, gear selection, activities, product comparisons, care, and other questions about taking gear around water.
Explore SKÖ Guides →
Talk to a real
person.
Can't find what you're looking for? Send our team a message and we'll help point you in the right direction.
CONTACT SKÖ SUPPORT → Typically replies within 1–2 business days.